Deposits and rental claims
Before you confirm a paid rental, the app shows whether it includes a refundable deposit hold. A hold reserves funds; it is not a completed charge.
This information is general and is not legal or tax advice.
If no claim is approved, we release the hold. Your bank controls how quickly the funds become available again.
If an owner reports damage, loss, or a late return, they must submit a claim through BorrowHive. We may ask both members for relevant information and will notify them of the outcome under the rental terms.
An owner cannot charge a renter's deposit directly. Any approved amount is limited to the claim and deposit terms shown for the rental. If we approve an additional charge or applicable tax, we'll notify you by the time the charge is completed.
Do not send payment credentials or sensitive documents by email. Use the in-app claim process or contact support for a safer way to continue.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.