Identity verification privacy and deletion requests
You can use BorrowHive's account-deletion page or contact privacy@borrowhive.com to make a privacy or deletion request. This page explains what we keep and what deletion may not remove.
What BorrowHive keeps
We keep verification status, dates, and related account or support records when needed to provide the service, meet legal obligations, and resolve disputes.
We do not show identity documents, selfies, or full document numbers on public profiles. Do not send them through regular support channels.
Deletion and privacy requests
Support will tell you how to complete any follow-up related to identity verification.
Do not send ID photos, selfies, full document numbers, or verification screenshots through support forms, email, chat, or BorrowHive messages.
What deletion does not change
We may retain limited records when required for legal compliance, fraud prevention, safety, payments, or disputes. The Privacy Policy and account-deletion page explain these limits.
Verified-person status is not a background check, a credit check, an address guarantee, a guarantee of safe behavior, or a BorrowHive endorsement.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.