Troubleshooting BorrowHive identity verification
If you cannot complete BorrowHive identity verification, try the steps below.
Common issues
- Camera permission is blocked in your browser or mobile app.
- The device does not support the camera step.
- The ID image is blurry, cropped, expired, damaged, or unsupported.
- The name or date of birth cannot be read clearly from the ID.
- The verification link or session expired.
- Verification consent was declined.
- Verification processing is taking longer than usual.
- You never received the verification link.
- The mobile app returned to BorrowHive but the status did not refresh.
Allow camera access, use a supported phone with steady lighting, clean the ID surface, and make sure the full unexpired ID is readable. If the session expired, restart it from BorrowHive.
If you never received the link, start again from BorrowHive rather than forwarding an old link. If the mobile app returns without updating the status, reopen BorrowHive and use Refresh. If that still fails, contact support from the app or email support@borrowhive.com without attachments.
Do not send ID photos, selfies, full document numbers, or verification screenshots through support forms, email, chat, or messages.
Verified-person status is not a background check, a credit check, an address guarantee, a guarantee of safe behavior, or a BorrowHive endorsement.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.