This article is pending privacy or legal review and explains planned BorrowHive product behavior.
Troubleshooting BorrowHive identity verification
This article explains BorrowHive product behavior. It is not legal or tax advice, and it is not a safety guarantee.
Stripe Identity is BorrowHive's launch provider for verified-person checks. If you cannot finish verification, your BorrowHive account may show pending, action required, rejected, expired, or manual review.
Common Issues
- Camera permission is blocked in your browser or mobile app.
- The device does not support the camera or capture flow.
- The ID image is blurry, cropped, expired, damaged, or unsupported.
- The name or date of birth does not match what the provider can read.
- The session expired or was opened from a stale link.
- Stripe Identity consent was declined.
- The account needs duplicate-account or manual support review.
- Provider processing or webhooks are delayed.
- You did not receive the verification link or opened the link from a stale browser tab.
- The mobile app returned to BorrowHive but the verification status did not refresh after app resume.
Try a supported phone camera, clean the ID surface, use steady lighting, disable browser privacy extensions that block camera access, and restart from the BorrowHive verification page if the session expired.
If you never received the link, start again from BorrowHive rather than forwarding old links. If the native mobile app returns to BorrowHive without updating the status, reopen the Profile security or payouts tab and use Refresh. If that still fails, contact support from the app or email support@borrowhive.com without attaching ID images or selfies.
Do not send ID photos, selfies, or full document numbers through normal support forms, email, chat, or messages. Support can review the status category and may ask you to start a new Stripe Identity session or wait for manual review.
Identity verification is separate from asset-label location checks and inventory labels. Verified-person status is not a background check, not a credit check, not a guarantee of safe behavior, and not a BorrowHive endorsement.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. Do not send ID photos, selfies, full document numbers, tax IDs, payment credentials, or private owner documents through ordinary email.