Guide to becoming a verified person on BorrowHive
BorrowHive may require verified-person status for lender setup, paid checkout or payment, payout or tax-record actions, or another specifically identified higher-risk action. It is not required simply to browse a listing, inquire with the owner, or send an initial direct or kit request.
When verification is required, the process may compare your government ID and selfie to confirm that you match the ID.
During verification, you may be asked to give consent, allow camera access, provide a government ID, and take a selfie. When finished, you'll return to BorrowHive.
What you will do
- Open the verification prompt from BorrowHive.
- Review the consent screen before continuing.
- Capture or upload a supported government ID, such as a driver license, state or national ID card, or passport where supported.
- Complete the selfie step.
- Return to BorrowHive and refresh if the status does not update.
If the check cannot be completed, the app will tell you whether to try again, wait, or contact support.
Protect your information
We keep the verification status and related records needed to provide the service. Identity documents and selfies are not shown on public profiles.
Do not send ID photos, selfies, full document numbers, or verification screenshots through support forms, email, chat, or messages. If support needs more information, we'll tell you how to provide it.
For help, contact support from the BorrowHive app or email support@borrowhive.com without attachments. See the BorrowHive Privacy Policy and Terms of Service for additional information.
What verification does not mean
Verified-person status is not a background check, a credit check, an address guarantee, a guarantee of safe behavior, or a BorrowHive endorsement. Review the listing, handoff details, tool condition, and other available trust information before proceeding.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.