This article is pending privacy or legal review and explains planned BorrowHive product behavior.

Audience: owners,renters · Review status: privacy or legal review pending · Effective: 2026-05-18 · Last reviewed: 2026-05-18

Why BorrowHive requires identity verification before renting or lending

This article explains BorrowHive product behavior. It is not legal or tax advice, and it is not a safety guarantee.

BorrowHive rentals involve local pickup or delivery, deposits, payouts, and tools that may be expensive or safety-sensitive. Before a member can rent or lend tools, BorrowHive requires a verified-person check through Stripe Identity.

What Is Blocked Until Verification Is Complete

Unverified members can still sign up, browse, complete a profile, join neighborhoods, draft tools, request asset labels, and contact support.

BorrowHive blocks transaction-capable actions until verified-person status is current:

• rental requests
• checkout
• tool or kit rentable/publish transitions
• rental request approvals
• kit lending
• payout readiness for lending

How This Is Different From Other Trust Signals

Identity verification confirms that a person completed the provider flow with a government ID and selfie/liveness check. Asset-label mailer verification and QR scans support location and inventory confidence. Payout onboarding supports owner payment readiness. These signals are useful, but they are not the same as verified-person status.

Verified-person status is not a background check, not a credit check, not an address guarantee, not a guarantee of safe behavior, and not a BorrowHive endorsement.

Do not send ID photos, selfies, or full document numbers through normal support forms. If the Stripe Identity flow fails, use the verification troubleshooting article or contact support without attaching sensitive identity images.