When paid checkout is not available
Paid checkout is not available for every listing or location. The app checks the current request and tells you what is available before you confirm.
This information is general and is not legal or tax advice.
- If an eligible free booking is available, the confirmation screen shows $0 and no rental charge or deposit hold is placed.
- If paid checkout is required but unavailable, the request cannot continue as a paid booking.
- We will not estimate a charge or ask you to complete an unavailable paid booking outside the app.
Do not change the pickup location or arrange payment outside BorrowHive to bypass an unavailable checkout. If you think the app has the wrong location or availability result, contact support before proceeding.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.