How voluntary free and discounted bookings work
Owners may intentionally offer a free rental or discount through BorrowHive. The confirmation screen shows the resulting price before it is accepted. A tax or jurisdiction issue does not automatically make a booking free.
This information is general and is not legal or tax advice.
For a confirmed $0 booking created by an owner offer or promotion:
- the borrower is not charged a rental price or sales tax,
- we do not place a rental deposit hold,
- the owner does not receive a rental payout, and
- the usual pickup, return, care, and safety responsibilities still apply.
An owner may still see price or deposit settings on a listing. Those settings do not change a booking that the app confirms as $0. If a future request includes charges or estimated Sales tax, you'll see them before you confirm.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.