How BorrowHive handles photos and file uploads
Different parts of BorrowHive use uploads for different purposes. Before choosing a file, check where it will be sent and who can see it.
- Listing and public profile images may be shown to people who can view that listing or profile.
- Message attachments are shared in the selected conversation.
- Pickup, return, and condition photos document a particular rental and may be reviewed by the rental participants and authorized support staff.
- Feedback and issue-report attachments are sent to BorrowHive support for the selected report.
Use the upload option for the task you're completing. A file sent through messages or feedback is not a substitute for the identity verification or payment process.
Do not upload highly sensitive identity or financial material
Do not send government-ID photos, selfies, full document numbers, identity-verification screenshots, passwords, one-time security codes, or full card or bank details through messages, feedback, listing uploads, or rental notes.
Upload identity-verification information only through the verification process, and enter payment or payout details only in the payment provider's form. If support needs other information, we'll tell you where to provide it.
Choose the minimum useful evidence
If you're reporting a condition or rental issue, photograph the tool and the relevant damage or handoff details. Avoid including faces, unrelated documents, house numbers, payment cards, computer screens, or other private information that is not needed to explain the issue.
Photos and other uploads do not prove that a tool is safe, inspected, certified, or accurately described. They also do not verify a person's identity or address, and they are not a background check, credit check, endorsement, or guarantee of safe behavior.
Contact support@borrowhive.com before uploading a file if you are unsure who will be able to review it.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.