Payment, deposit, and payout security on BorrowHive
When paid features are available, enter card, bank, or payout-account details only in the payment or payout form shown for the transaction. Do not send full card numbers, bank-account details, passwords, or security codes through BorrowHive messages, feedback, rental notes, or email to support.
We keep the transaction details needed to show the status of checkouts, deposits, refunds, claims, and payouts. Our payment provider may ask for additional information to open or maintain a payment or payout account.
Authorization holds are not immediate charges
A refundable deposit authorization asks the payment provider to reserve up to the displayed amount. The hold can reduce available credit or funds while it is active, but it is not the same as a completed deposit charge.
Owners cannot charge a renter's deposit directly. We review each claim and its supporting evidence before any approved amount can be captured. A hold that is released without a charge does not become owner proceeds.
Cancellations and refunds before pickup
For a paid rental, a renter can request cancellation for the owner to approve or decline. The request does not cancel the rental by itself. If the owner approves, the renter reviews the exact current refund, any verified payment-processing cost that BorrowHive could not recover, and any Sales tax shown on that cost before confirming the cancellation.
If the owner cancels, the renter receives a full refund of the rental payment. Any verified payment-processing cost that BorrowHive could not recover, together with any separately disclosed Sales tax on that cost, is handled separately for the owner and is not automatically debited from the owner's bank account or card.
A refundable deposit hold is separate from the rental-payment refund and is not used as a cancellation fee. Its release and any eligible claim follow the separate deposit process.
Payout setup is separate
Payout setup connects the account used to receive eligible owner proceeds. We may show whether setup is complete and whether a balance is available. Payout readiness is separate from identity verification, location review, and tool or physical-label checks.
Rental earnings wait until the pickup handoff is recorded as completed. Agreeing on a pickup time does not release those earnings. Once pickup is complete and payout setup is ready, eligible earnings can transfer to the owner's connected payment account. A transfer to that account is separate from arrival in the owner's bank account; bank delivery follows the account's payout schedule.
What these controls do not promise
Payment and payout controls cannot make every transaction risk-free, insure every tool, certify a member or listing, or guarantee recovery after a dispute. Identity verification is not a background check, credit check, endorsement, address guarantee, or guarantee of safe behavior.
If a payment, deposit, claim, refund, or payout looks wrong, stop before repeating the action and contact support@borrowhive.com. Include the BorrowHive rental or transaction reference if one is shown, but do not include full card or bank details.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.